• Stakeholder Management & Client Alignment: Lead client demonstrations and technical presentations, effectively translating complex quality metrics into actionable business insights to ensure perfect alignment with end-user expectations.
• Quality Strategy & Risk Mitigation: Orchestrate comprehensive testing strategies with a strong focus on Quality Experience (QX) and accessibility standards, anticipating critical vulnerabilities and minimizing risks prior to deployment.
• Agile Process Optimization: Drive product quality initiatives within the Scrum framework by validating user stories, refining acceptance criteria, and collaborating seamlessly with cross-functional teams to streamline delivery cycles.
• Incident Management & Hypercare Operations: Spearhead troubleshooting and resolution strategies during hypercare phases, providing critical data- driven insights that stabilize product launches and secure client trust.
• Requirements & Traceability Management: Guide the QA lifecycle from initial requirement analysis to final delivery, generating high-level documentation that facilitates project success and transparent communication across all technical and business units.

Implementation and support for telemedicine system.

• Project & Delivery Management: Orchestrated end-to-end project management across multiple concurrent initiatives of varying sizes, defining scope, tracking progress, and ensuring successful delivery within quality standards.
• Stakeholder Management & Client Alignment: Acted as the primary point of contact for external clients, translating business requirements into technical strategies and proactively managing expectations throughout the project lifecycle.
• Quality Strategy & Process Optimization: Designed and directed comprehensive testing strategies and analysis phases, moving beyond mere execution to establish robust, project-specific quality frameworks.
• Tool Ecosystem Management: Optimized project tracking and defect management workflows by administering and integrating a diverse suite of tools (JIRA, Mantis, RedMine, TestLink), driving team efficiency and clear reporting.

• Second level support to several applications designed specifically for the retail industry.
• Production support for Windows, UNIX and Mainframe servers.
• Identifying patterns and providing feedback to clients and internal departments.

• Provide support to numerous Sabre Airline Solutions portfolio products, which are aimed specifically at airlines.
• Support for UNIX and Windows servers.
• Incident analysis, employing diagnostic tools.
• Identifying problem areas and recommending corrective measures.

• Provide support to numerous SabreTravel Network portfolio products, which are aimed specifically at travel agents.
• Technical assistance for connectivity, Java applet, browsers, printers, travel reservations, and log in issues.

• Technical support for DSL, frame-relay, DNS, and e-mail issues.

Hablaremos de los siete principios fundamentales de pruebas y cómo nos relacionamos con ellos en la vida diaria profesional. Desde venerarlos a flexibilizarlos.

Exploraremos cómo las características del Trastorno por Déficit de Atención e Hiperactividad (TDAH), comúnmente consideradas un desafío, pueden convertirse en fortalezas dentro del ámbito de la calidad de software. A través de mi experiencia personal, compartiré cómo el TDAH ha potenciado mis habilidades como tester, desde la capacidad de hacer conexiones rápidas entre problemas hasta la atención a detalles inesperados.
Abordaremos cómo la neurodivergencia no solo puede coexistir con las metodologías ágiles, sino también contribuir a la calidad del producto final. Hablaremos de estrategias para aprovechar las características del TDAH en entornos laborales que favorezcan la flexibilidad y la creatividad, y cómo estos enfoques pueden ser herramientas poderosas en roles donde la detección de errores y la innovación son esenciales.

Echemos un vistazo a los siete principios del testing de software: cómo se aplican a nuestra vida cotidiana, y cómo no se aplican. Trabajemos en la sabiduría y la flexibilidad para diferenciar estos casos.