About

Operations and coordination professional with experience reducing supply costs, supporting client-facing workflows, and managing day-to-day execution across operations, logistics, and administrative environments.

Experience

WAREHOUSE & AMENITY SERVICES SPECIALIST at HEARTWOOD FURNISHED HOMES

  • Orchestrated production of ~345 custom guest amenity bags weekly, consistently exceeding forecasted demand to ensure 100% property readiness.
  • Reduced supply costs by 66% through bulk purchasing and improved inventory handling, including repurposing surplus linens to prevent damage.
  • Managed daily transport of ~1,000 lbs of linen and maintained a 10-vehicle fleet; spearheaded OSHA-compliant safety initiatives, including signage and first aid station installations.

BUSINESS DEVELOPMENT REPRESENTATIVE at VIA TRANSPORTATION

  • Generated $26M+ in qualified opportunities through targeted outreach campaigns across the U.S. and Canada.
  • Sourced multiple turnkey and SaaS deployments by identifying and engaging prospective clients through strategic data-driven campaigning.
  • Implemented new CRM processes and automation workflows to improve pipeline tracking and increase outreach efficiency.

TRANSIT SERVICES INTERN at CENTRAL MIDLANDS REGIONAL TRANSIT AUTHORITY

  • Analyzed system-wide performance across routes and stops, producing data-driven stakeholder reports that supported resource prioritization and network improvements.
  • Collaborated with internal teams and external partners on operational, budgetary, and marketing initiatives to improve efficiency and increase ridership.
  • Established new data collection and organization processes, improving internal workflow efficiency and data reliability.

Education

UNIVERSITY OF SOUTH CAROLINA

B.A. IN GEOGRAPHY AND POLITICAL SCIENCE

  • GPA: 3.7/4.0 - Cum Laude with Leadership Distinction | Student Body President's Executive Meritorious Award, USC Outstanding Senior Award
  • Organizations: Executive-level Student Government, Entrepreneurship Club, Russell House University Union (RHUU) Steering Committee, Opportunity Scholars Program (TRiO).
  • Capstone: Analyzed environmental impacts of on-campus transportation; delivered feasibility recommendations for transitioning to an electric fleet supporting the University's climate goals.

UNIVERSITY OF MICHIGAN - GERALD R. FORD SCHOOL OF PUBLIC POLICY

PUBLIC POLICY & INTERNATIONAL AFFAIRS FELLOW

  • Junior Summer Institute (JSI) fellow completing intensive quantitative writing, critical thinking, and policy training.
  • Capstone: Analyzed U.S. rail passenger transport revitalization by linking Amtrak data to political party, age, location, and other demographics, and presented findings to faculty and staff.

Skills

ADMINISTRATIVE SUPPORT

Knowledgeable on social media platform copy, content, and analytics (Facebook, Instagram, Twitter, LinkedIn, Hootsuite)Experienced in scheduling coordination, stakeholder correspondence, and document management across fast-paced operational environments

OPERATIONS & LOGISTICS

Proficient in Microsoft Office, Google Workspace, Canva, and Apple iWork platformsExperienced with Zapier and similar tools, utilizing webhook & MCP Protocols, creating automated workflows to increase operational efficiency and reduce product/labor costs

GEOSPATIAL & CUSTOMER RELATIONS

ArcMap, ArcCloud, Google Earth Pro, Remix Transit Planning & Scheduling, and KML/KMZ filetypesSalesforce, HubSpot, and Monday with experience managing multiple customer relationships and tracking sales pipeline attainment