Product Designer at Plymouth Rock Assurance
- Created a unified design system spanning 4+ product lines with shared component libraries and documentation, cutting design-to-engineering hand-off time by 50%.
- Designed Rocky AI, a real-time behavioral detection system that identifies user frustration signals across 20K+ mobile app users, surfacing contextual support to reduce call center volume.
- Drove end-to-end UX strategy for the eSales platform — quoting, checkout, and binding — processing 1M+ auto insurance quotes across multiple states.