Senior Digital Product Designer at Banner Health
- Designed patient-facing experiences for finding and scheduling care, balancing patient needs with clinical workflows and operational constraints.
- Led discovery efforts including patient interviews, usability testing, and journey mapping to uncover experience gaps and guide design decisions toward clearer, patient-centered solutions.
- Synthesized research insights into clear user journeys, user flows, and design recommendations, informing product strategy and iterative delivery of a more intuitive scheduling experience.
- Partnered with product and engineering to refine user stories, prioritize sprint work, and align design decisions with technical and operational constraints.
- Co-created a future-state storyboard and prototype to articulate long-term vision, align stakeholders, and increase design influence beyond near-term delivery.
- Built design templates and facilitated workshops to strengthen shared understanding of users, clarify problem spaces, and improve cross-functional collaboration.
- Initiated a design guild to mentor designers, improve cross-product consistency, and elevate design quality through shared critique and learning.