About

Customer-focused professional with over 10 years of experience in travel and logistics, transitioning into IT and cyber security. Holds a Diploma of Information Technology (Cyber Security and Business Analysis) and brings hands-on experience in Linux systems administration, virtualization, networking, and automation through personal homelab and project work.

Experience

Technical Assistance at Geographe Tree Services

  • Provided general technical assistance
  • Apple device and account setup
  • Printer connectivity troubleshooting
  • Daily backup and password manager administration, scheduling and documenation.

Courier at Kelrow Transport

Busselton WA

  • Completed scheduled parcel pickup and delivery runs as a subcontracted courier operating on behalf of Australia Post, StarTrack and TNT
  • Used handheld scanners and mobile delivery applications to scan parcels, capture proof of delivery and update tracking information live in the system
  • Followed separate standard operating procedures and scanning requirements for each client network
  • Checked parcel labels and addresses prior to delivery to maintain accurate records and correct chain of custody
  • Provided customer service at point of delivery, including answering queries regarding delivery times and resolving access issues and incorrect addresses
  • Managed delivery exceptions in line with procedure, including carding to post office, returning items to depot and recording outcomes for no access, refused delivery or address not found
  • Contacted depot staff and customers by phone and application messaging to resolve issues while on route
  • Organised daily run to meet depot cutoff times and prioritised urgent and express freight
  • Completed start of shift vehicle safety inspections, secured loads correctly and complied with work health and safety, manual handling, fatigue management and road transport requirements
  • Handled parcels containing personal information in line with privacy and security obligations
  • Performed basic fault finding on scanner and delivery application including restarting device, logging back in, switching to backup method and reporting recurring faults to depot

TRAVEL CONSULTANT at Flight Centre | Applecross WA - Naturaliste Travel

Busselton WA

  • Provided travel advice and booked domestic and international flights, accommodation, tours, car hire and travel insurance based on customer needs and budget
  • Built itineraries and quoted fares, taxes and fees accurately using Galileo and Sabre GDS, Travel and supplier portals
  • Delivered customer service in store, by phone and by email, handling enquiries, changes, cancellations and complaints
  • Managed customer files and booking records accurately, including passport details, contact information and special requests, in line with privacy obligations
  • Processed payments, refunds, exchanges and reissues in line with fare rules, company policy and airline conditions
  • Resolved travel disruptions by rebooking flights, arranging alternative accommodation and liaising with airlines and suppliers on behalf of customers
  • Met sales targets and key performance indicators while maintaining service standards and customer satisfaction
  • Explained travel documents, visa requirements, insurance coverage and terms and conditions clearly to customers
  • Completed daily banking, cash handling and end of day reconciliation and followed cash security and fraud prevention procedures
  • Supported team operations including answering overflow calls, sharing destination knowledge and assisting with new staff training as required
  • Maintained current knowledge of airline routes, product updates, promotions and travel regulations
  • Worked through corporate software migration from Galileo to Sabre, adapting to new interface logic and workflows while maintaining daily operational targets and service delivery
  • Monitored and managed automated system queues to action schedule changes, urgent notifications and transaction errors, prioritising based on business urgency and operational impact
  • Evaluated fare rules, software rules and supplier policies to resolve data discrepancies and transaction errors
  • Diagnosed system issues and coordinated with internal help desks and external supplier support teams to resolve platform faults, logging outcomes accurately
  • Managed client files across multiple separate applications including Calypso, Polar, CoverMore and Escape, ensuring data integrity when transferring personal and financial records between databases

Education

Equinim College

Diploma of Information Technology in Cyber Security and Business Analysis (ICT50220)

Incident Response | Forensic Analysis | NIST CSF | ACSC Essential Eight | ISO 27001 | Critical Infrastructure Protection | Network Security | Security Architecture | Threat Modelling | AWS Foundations and Cisco Packet Tracer Practicals | Governance case studies assessing platforms against Essential Eight, ISO 27001, Privacy Act 1988 and the NDB scheme.

  • Built a practical foundation across cyber security operations, including network, cloud, endpoint, identity and application security, supported by real world incident analysis and governance case studies.
  • Completed hands on AWS security labs covering IAM, least privilege access, encryption, CloudTrail, AWS Config, Trusted Advisor and the shared responsibility model.
  • Applied networking and infrastructure security concepts through Cisco Packet Tracer labs, configuring VLANs, ACLs, VPNs, firewalls and network segmentation.
  • Practised the penetration testing lifecycle using Kali Linux, including reconnaissance, vulnerability assessment, exploitation and reporting within authorised lab environments.
  • Applied governance and business analysis principles to assess security controls against the Essential Eight, ISO 27001, the Privacy Act and the Notifiable Data Breach Scheme, with concepts reinforced through a self directed Linux homelab.

Skills

Linux Systems Administration & Virtualization

Proxmox VELinux ContainersDockerTailscaleLinuxCaddySSLHTTPSNetworkingVLANsACLsVPNsFirewalls

Certifications and training

Microsoft Certified: Azure Security Engineer AssociatePython CertificationfreeCodeCamp

Projects

AroidVault

Built a self hosted plant monitoring and climate control system integrating IoT sensors, CYD displays, secure messaging, time series data and automation to maintain stable environmental conditions for my rare plant collection. Applied identity based security principles throughout the platform by requiring certificate authentication between every communicating component.

Chronicle

Personal Attack Surface Monitor and Automation System

Built Chronicle, a Python based attack surface management TUI that inventories exposed services, correlates process metadata, evaluates contextual risk and automates remediation through policy driven workflows after a bumpy transition from Windows to Linux. Designed the platform around observability and understamding, enabling security decisions to be made using process metadata, execution context and real network reachability rather than port information alone. Ran anomaly explanation through a local language model, iteratively refined through repeated test runs.