Responsible for leading the delivery of many multi-disciplined software engineering product teams delivering major digital transformation initiatives, including key aspects of one of the largest MACH migrations in Europe from a monolithic architecture to a modern composable platform utilising key SaaS providers, simultaneously managing and delivering ongoing business and compliance requests.

Trusted Jira administrator becoming a key point of contact for colleagues around the business for supporting ways of working, workflow management and guidance to aid delivery and governance.

Key achievements:

• Directed delivery assurance across multiple teams, driving clarity, alignment and governance for highly sensitive customer journey migrations for multiple brands and device types (upper funnel, product detail pages, customer onboarding and credit application journeys).
• Coordinated cross-team and external partner collaboration for a large-scale architectural migration, ensuring clear communication, reporting, RAID control, EPMO governance and stakeholder confidence.
• Improved and promoted autonomy and collective ownership within product teams through coaching, organised ceremonies and creating fast feedback loops enabling continuous improvement.
• Managed wide-variety of releases ranging from fast customer product optimisations through experimentation, to larger-scale projects such as the implementation of targeted financial offers to customers across different categories involving significant business change to existing processes and updating of content.
• Introduced departmental "front door" process to improve prioritisation and stakeholder engagement.
• Jira group administrator and SME supporting workflow optimisation and community ways-of-working improvements.
• Led teams through significant organisational change personifying servant leadership to enable the productivity of Engineers around the world.

With a personal drive to get back involved in the detail of portfolio delivery, the role of a Delivery Manager was perfect to utilise my skillset and experience.

Responsible for the roadmap delivery of multi-disciplined software engineering product teams.

Key achievements:

• Delivered the new Soft Credit Search customer onboarding journey, the first successfully decoupled customer-facing migration at the group, setting architectural precedence for the wider programme.
• Facilitated evaluation and adoption of a new SaaS Content Management System (Amplience), enabling faster, more efficient and scalable content updates.
• Implemented OneTrust Cookie Consent solution across the retail websites and apps in response to evolving compliance requirements.
• Enabled teams' shift from fully on‑site to fully remote through effective digital collaboration practices introducing new tooling where appropriate.
• Achieved Certified Scrum Master (CSM).

Responsible for the management of the Front-End Engineering community largely aligned to product teams within the Digital Customer Experience department. Key responsibilities included capacity management, recruitment and pastoral care of permanent and contracted engineers ensuring the teams are appropriately equipped with the front-end expertise required to deliver.

Responsible for managing the front-end delivery of marketing and supplier-funded activity, cross-device, across all of the company's websites in a fast paced and often reactive environment.

Key achievements:

• Successful content delivery of various high-profile trading events, such as Black Friday, End of Season and January sales.
• Introduced improved templating and workflow processes, increasing efficiency and collaboration between my team of developers, creative designers, trading and marketing executives.
• Established an improved scheduling of work, increasing transparency of data, allowing for the ability to report back on planned and unplanned work throughout trading periods.
• Supported adoption of Material Design principles, influencing the creation of the company's internal design system.

It was also important that I had a working understanding of a wide variety of skills, such as front-end development, UX design, SEO and Google Analytics to enable us to produce engaging, high quality content.

Responsible for building promotional activity across the company's e‑commerce websites such as Very.co.uk and Littlewoods.com using HTML, CSS and JavaScript with keen attention towards UX, SEO and Site Performance metrics.

Responsible for the development of .NET applications to aid the migration of PDM product data and documentation to Windchill PDMLink.

As a member of the IT team for a manufacturing company, additional responsibilities included supporting users with the use of the Microsoft Dynamics AX ERP system, Microsoft SharePoint and more general IT‑related issues.

Java developer of supply-chain applications that support the enablement of consignment logistics, order and yard management for clients around the world.

Website designer for a number of local businesses through personal development and interest.