About

Summary here

Experience

Aug 25 – Feb 26

VIP Support at Viva.com

Boulevard Roi Albert II 4, 1000 Bruxelles

Technical Support : Payment terminal, bank cards
Account Operations : Bank transfers, account management, etc.
VIP Support

Oct 24 – Mar 25

IT Support & Logistical Operations at Global Health EDCTP3 Joint Undertaking

56 Toison d'Or, 1060 Saint-Gilles

User support first line
Inventory management
Working in a Joint Undertaking environment
Frequent communications with the Second line user support
C# dev - For the inventory : Development of a label printing software

Aug 22 – Jun 24

IT Support & Sys admin at Breast International Group

Rue de Bretagne 20, 1200 Bruxelles

User support, first line and second line
Management of IT hardware inventory using Snipe-IT
Enrolling laptops to Microsoft Intune, using Microsoft Autopilot
Actively managing Microsoft Exchange for granting/revoking shared mailboxes
Actively managing Conditional Access (enforcing login restrictions from unauthorized countries)
I was responsible for verifying that Members of the European Parliament were successfully logged in to the online conference platform

Sep 20 – Oct 20

IT Support at European Parliament

Rue Wiertz 60, 1047 Bruxelles

User support first line
Daily use of Active Directory
Enrolling new iPhones to MDM
Enrolling new laptops to the Domain Controller

Nov 19 – Aug 20

IT Support at Bain & Company

Avenue Louise 326, 1050 Bruxelles

User support first line
Backup management
Infrastructure maintenance

Jan 19 – Apr 19

IT Teacher at Middle school (APJA)

1st Avenue du Gouverneur Cornez, 7000 Mons

May 18 – Oct 18

IT Support & C# dev at International Metalworking Companies

28 Rue du Bosquet, 1400 Nivelles

C# dev - 3 different projects : 1) a reporting project to display productivity graphs (using Microsoft SSRS), 2) an automatic label printing project (running on a Windows Service), 3) an employee management project to handle incidents semi automatically

Feb 16 – May 16

Internship - Web developer at TECHNORD

21 Rue de la Lys, 7500 Tournai

Creation of a website that manages Safety Observation Reports. Developed in Telerik ASP.NET

Mar 13 – Apr 13

Internship - IT Technician at Next

16 Rue de la Petite Guirlande, 7000 Mons

Computer repair
Assembling new computers

Education

Sep 13 – Sep 17

Haute École Louvain en Hainaut (HELHa)

Bachelor in IT and Systems

Programming / software development
Networking and network hardware
Operating systems and server hardware
Backup systems and backup strategies
Electricity fundamentals
Advanced microelectronics, soldering, etc
Programmable logic controller (PLC)

Sep 11 – Jun 13

Institut Provincial d'Enseignement Secondaire (IPES)

IT Technician

Basic operating systems skills
Basic electricity and electronics skills
Basic networking skills
Basic desktop/laptop hardware skills (repair, build, etc)

Skills

Languages

FrenchEnglishDutchMandarin Chinese - SpeakingMandarin Chinese - Reading

Databases

MSSQLSSRSMySQL

Networking knowledge

IPv4IPv6DNSDHCPVoIPIEEE 802.11UDP/TCPOSI vs TCP/IPTIA/EIA-568-B

Network hardware

Cisco MerakiUbiquiti

Backup systems

VeeamSynologyAmazon S3Database WALs

Virtualization

Azure VMVMWare ESXiUNRAIDProxmoxDocker

Programming

C#WinForms appCLI app

Admin panels

Windows serverW10/11LinuxExchange adminOutlookMicrosoft SharePointZoomCisco WebEx

Command Line

cmdPowerShell

Image Editing

Microsoft Paintpaint.net

Office Suites

Microsoft WordMicrosoft ExcelPowerPoint

Development Tools

OBS StudioVisual Studio CommunityVisual Studio CodeWindows TerminalLinux Terminal

CRM/Support

Dynamics 365IntercomPurecloud

GIS

QGIS

Personal qualities

HonestyEasy time dealing with conflictsCritical thinking