About

Operations and strategy professional combining startup execution experience with technical depth and UX design expertise. Experienced in cross-functional coordination, 0→1 builds, crisis management, and scaling operations in fast-paced, high-growth environments. Skilled at structuring ambiguous problems into clear outcomes, driving initiatives across leadership and functional teams, and supporting commercialisation and strategic decision-making. Passionate about emerging technology and eager to contribute to a DeepTech company’s growth trajectory. Key Achievements - Led cross-functional teams of 8–10 through hypergrowth, company moratorium, and restructuring — maintaining operations, service quality, and team morale across multiple crisis periods (Vauld) - Built PLG self-service infrastructure with 50+ help articles that scaled support operations during 3x user growth without proportional hiring at a fintech startup (Vauld) - Drove 400% DAU growth and 77% increase in sessions through workflow redesign, reducing friction from 7 clicks to 2 and saving coaches 30+ minutes monthly (Dartle)

Experience

Team Lead – Fintech Operations at Vauld (Crypto Fintech)

Bangalore, India

  • Led 8–10 associates through company hypergrowth, moratorium, and restructuring; maintained service quality and team morale while supporting high-value clients and sustaining operations during multiple crisis periods
  • Recognised support volume growing 3x faster than team capacity, drove strategic initiative to build a self-service knowledge base from 0→1 with 50+ articles, deflecting tickets and enabling scaling without proportional hiring
  • Designed and implemented a JIRA-based ticketing system with standardised workflows for dispute resolution, improving cross-team accountability and reducing average resolution time through structured triage
  • Built a KYB (Know Your Business) workflow from scratch for corporate client onboarding in a regulated environment, coordinating legal, operations, and product teams to ensure compliance while delivering a scalable process
  • Managed 7,000+ member community across Telegram, Intercom, and reviews during platform volatility; maintained <1 hr response times during critical incidents, preserving user trust through transparent communication
  • Collaborated with product and engineering to translate recurring user pain points from support data into prioritised feature requests, directly improving retention metrics

Associate Product Manager at Dartle (Soccer CRM)

India / Remote

  • Identified key engagement bottleneck through user research and data analysis, redesigned session planning workflow from 7 clicks to 2, achieving 400% DAU growth and 77% increase in sessions created
  • Defined success metrics and validated through multi-variant A/B testing and user feedback analysis, driving 30% improvement in user satisfaction scores
  • Led cross-functional MVP delivery across engineering and design, coordinating Agile sprints and resolving 30–40+ weekly queries via JIRA, shipping on schedule with enhanced reporting capabilities

Customer Experience Strategist at Density (Crypto Fintech)

Bangalore, India

  • Built customer feedback infrastructure from 0→1 during beta launch, conducting 10+ user interviews alongside the CEO that directly informed Q4 roadmap priorities and feature sequencing
  • Identified beta user activation friction as a barrier to product validation; designed onboarding documentation from scratch, reducing setup time and support inquiries during the critical launch window

Founder & Creative Lead at Vadapaaav

India / Remote

  • Founded and operated an e-commerce brand from 0→1, owning full product lifecycle from concept to delivery — designed product line, managed end-to-end operations, and executed go-to-market strategy independently
  • Handled all customer experience, order fulfilment, and operational troubleshooting, gaining hands-on understanding of how product decisions impact business operations and customer outcomes

Recruitment Analyst (Early Career) at Onward Technologies, ConsultAdd Inc.

Pune, India

  • Applied analytical, data-driven approach to recruitment operations, managing stakeholder expectations and reducing time-to-fill by ~15%

Education

PFH University

Master of Science in UI/UX Design and Management

Göttingen, Germany

Human-Computer Interaction, User-Centred Design, Agile Product Development, Information Architecture

Symbiosis Institute of Technology

B.Tech in Computer Science Engineering

Pune, India

Nirma University

Diploma in Computer Science Engineering

Ahmedabad, India

Skills

Strategy & Operations

Cross-Functional Coordination→1 Initiative BuildingCrisis ManagementBusiness ContinuityStakeholder ManagementProcess DesignOptimisationScaling Operations

Analytical & Commercial

Data-Driven PrioritisationKPI DefinitionMonitoringMarketCompetitive AnalysisA/B TestingUser ResearchBehavioural Analytics

Product & Technical

Product StrategyRoadmapAgile/Scrum DeliveryHuman-Computer InteractionUnderstanding of AI/LLM Product Landscapes

Tools

JiraConfluenceFigmaMiroSQL (basic)Intercom

Projects

Design Thinking for Inclusive Mobility – TRAIL (EU Co-Funded Program)

  • Selected for EU-funded international design thinking workshop; collaborated with a cross-cultural team from 5 countries to develop inclusive mobility solutions for marginalised user groups

Master’s Thesis: Micro-Interactions & Digital Product Usability

  • Conducted mixed-methods research (A/B testing + user interviews), identifying optimisations that improved task completion by 25% and user satisfaction by 15%