AI & Data Delivery Lead at FLUENT
London, United Kingdom
- Owned implementation and delivery for 21 B2B customers, acting as the primary technical and commercial point of contact through onboarding and go-live
- Scaled company ARR from £0 to £250k+ in 3 months by designing and running a structured two-week pilot model, accelerating conversion from pilot to paid contracts with 75% conversion rate
- Designed standardised data models and reporting logic to reduce setup time from 1 week to 2 days
- Documented customer workflows and translated them into product requirements and UX flows, enabling 50%+ of customers to self-serve